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Radbaji FAQ — All Your Questions Answered

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Account & Registration

Everything you need to know about creating a new account, KYC verification, changing your password, and managing your account.

Deposits & Withdrawals

Transactions, limits, processing times, and troubleshooting for Mobile Pay, Nagad, Rocket, and bank transfers.

Bonuses & Promotions

Detailed answers on welcome bonuses, cashback, free bets, and turnover requirements.

Betting & Games

Questions about Sports Betting, Live Casino, odds calculation, bet cancellations, and results.

Security & Privacy

Questions about two-step verification, account security, data storage, and cybersecurity.

Support & Contact

Learn about live chat, email support, how to file a complaint, and expected response times.

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Account & Registration

8 FAQs

To open an account, you'll need an active mobile number, a valid email address, and you must be at least 18 years old. NID is not required at registration, but you will need to submit an ID document during KYC verification before making a withdrawal. The entire sign-up process takes just 2 minutes.

No. Each mobile number and email address can only be used to create one account on Radbaji. Attempting to open multiple accounts may result in all accounts being permanently closed and balances forfeited.

First, check your spam or junk folder. If it's not there, click the "Resend verification email" button on the login page. If you still don't receive it, support@radbaji.comContact us at.

on the login page Go to the login page and click the "Forgot password?" link. Enter your registered mobile number or email address and a reset link will be sent to you. You should receive the SMS or email within 5 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked. Wait 30 minutes and try again, or reset your password. For immediate help, contact us via live chat.

Go to Account Settings and open the "Identity Verification" or KYC section. Upload photos of the front and back of your national ID card or passport. Verification is usually completed within 1–2 business days.

To close your account, support@radbaji.comSend an email to close your account. Make sure to withdraw your balance beforehand. A temporary self-exclusion option is also available as part of our responsible gaming features.

You must be at least 18 years old to register on Radbaji. If there's an issue verifying your age, you'll need to submit a government-issued ID with your date of birth as part of the KYC process.

Deposits & Withdrawals

8 FAQs

Radbaji accepts deposits via Mobile Pay, Nagad, Rocket, Upay, and direct bank transfer. Mobile banking deposits are typically credited to your account within 3–5 minutes.

The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000. The maximum single withdrawal limit depends on your account level and verification status. For more details, see the Financial Transactions Visit the page.

Mobile banking (Mobile Pay/Nagad/Rocket) withdrawals are typically processed within 5–30 minutes. Bank transfers may take 1–2 business days. During peak hours, slight delays may occur.

Wait 15 minutes after making a deposit. If it still hasn't arrived, contact us via live chat or support@radbaji.comContact us. Issues are typically resolved within 2 hours.

No. For security reasons, all deposits and withdrawals must be made from a mobile banking number registered in your own name. Transactions from third-party numbers may be cancelled.

Radbaji does not charge any additional fees for mobile banking withdrawals. However, payment gateway fees may apply (such as Mobile Pay cashout charges). Standard bank charges apply for bank transfers.

Yes. KYC verification is mandatory before your first withdrawal. This is required under international regulations to protect your account and prevent money laundering. The verification process typically takes 1–2 business days.

Standard accounts can submit up to 3 withdrawal requests per day. VIP and verified accounts have a higher limit. For more details, Financial Transactions Visit the page.

Bonuses & Promotions

7 FAQs

Registration Once completed, make your first deposit. Once the deposit is confirmed, a 100% welcome bonus will be automatically credited to your account. No additional steps are required to activate the bonus.

Turnover requirement means you need to wager a specified multiple of your bonus amount before you can withdraw it. For example, a ৳1,000 bonus with a 10x turnover requirement means you must place ৳10,000 in bets. Each bonus has its own terms — Promotions page View details.

No. Bonus balance cannot be withdrawn directly. Once the turnover requirement is met, the bonus becomes "cashable" and can then be withdrawn. Your cash balance and bonus balance are displayed separately in your wallet.

Eligible players receive a cashback percentage of their daily net losses. Cashback is automatically credited to your account the following morning. The cashback rate depends on your account tier.

Log in to your account and copy your personal referral link from the "Refer a Friend" section. When a friend registers through your link and makes their first deposit, you'll receive the designated referral bonus.

Every bonus has a set validity period — usually 7 to 30 days. If the turnover requirement isn't met within that period, the bonus is automatically cancelled. However, your deposited real money is never affected.

Promo Code Latest Promotions page or sent to your registered email. Enter the code in the "Promo Code" field at the time of deposit and click "Apply". The bonus will be credited instantly.

Betting & Games

7 FAQs

Radbaji offers betting on cricket, football, tennis, badminton, kabaddi, volleyball, basketball, and much more. The widest range of markets is available for cricket and football. Sports Betting See the full list on the page.

Yes. Live betting is always available on ongoing matches. Odds update every second. However, some bets may be automatically rejected due to network delays — this is a normal security measure built into the system.

Once a match or event concludes and the result is confirmed, your winnings are automatically credited to your wallet. Settlement typically takes place within 5–15 minutes of the match ending.

If a bet is cancelled or voided, the full stake is returned to your account. Bets may be voided due to match cancellations, unresolved situations, or system errors.

Yes. At Radbaji, you can add multiple matches to build an accumulator bet. If all your selections are correct, your payout is calculated by multiplying the combined odds. If even one selection loses, the entire accumulator is lost.

Live Casino offers roulette, blackjack, baccarat, Dragon Tiger, Andar Bahar, live poker, and much more. All games feature live dealers available on Bangladesh Standard Time.

The minimum bet for Sports Betting is ৳50. Maximum limits vary by market and account level. In Live Casino, each table has its own limits, which you can view in the table details.

Security & Privacy

6 FAQs

No. Radbaji never sells your personal information to third parties. Limited data may be shared only when required by law or for payment processing purposes. For more details, Privacy Policy Read more.

Go to Account Settings → "Security" tab → enable "Two-Step Verification". You can choose between OTP sent to your mobile number or Google Authenticator. Having 2FA enabled significantly improves your account security.

If a login is detected from an unrecognized device or new location, you'll receive an alert to your email. Review all active sessions under "Login History" in your Account Settings. If anything looks suspicious, change your password immediately and contact support.

No. Your password is stored as an encrypted hash. No Radbaji employee can view your actual password. If anyone asks for your password by phone or email, it's a scam — report it to support immediately.

Radbaji uses 256-bit SSL encryption to keep all your data secure. Payment information is stored in compliance with PCI DSS standards, and regular security audits are conducted to ensure your data stays protected at all times.

Always check your browser's address bar for radbaji.com Always check that the site uses HTTPS. Do not click on suspicious links, and only download the app from official sources.

Support & Contact

6 FAQs

There are three ways to reach us: (1) Live chat on the website — fastest option, average response time 2 minutes. (2) Email: support@radbaji.com — response within 24 hours. (3) Social media — send a message to the official page.

Yes. Radbaji's support team provides full service in Bengali, available 24 hours a day, 7 days a week on Bangladesh time. You're welcome to ask any question in Bengali.

Detailed Complaint support@radbaji.com. Use "Complaint" as the subject line and include your account ID, the time of the incident, and a description. You'll receive a formal response within 48 hours.

Start by refreshing the page and clearing your browser cache. Try a different browser. If the issue persists, reach out via live chat or email with a screenshot — our technical team will resolve it promptly.

Radbaji is committed to responsible gaming. To set deposit limits, self-exclude, or take a break, Responsible Gaming Visit the page or contact support.

Try a different keyword in the search box above. If you still can't find what you're looking for, ask us directly via live chat — our Bangla-speaking team is ready to help right away.
Table of Contents
Helpful Tips
  • Get a 100% bonus on your first deposit
  • Complete Your KYC in Advance
  • Keep 2FA enabled to stay secure
  • Keep track of your bonus expiry
  • Deposit from your own number
Direct Support
Live Chat
Avg. response time: 2 minutes
Email Support
support@radbaji.com

Stay safe: Radbaji will never ask for your password over the phone or by email. If anyone does, report it immediately.

Still have questions?

If you can't find your answer in the FAQ, get in touch with us directly

Live Chat

Get instant support in Bangla, 24/7. Average response time is just 2 minutes.

Email Support

Write to us at support@radbaji.com with full details. You'll receive a reply within 24 hours.

Terms & Conditions

Terms & Conditions Read it — all terms and conditions are explained in detail.

Responsible Gaming

Responsible Gaming page, where you can access self-exclusion and limit-setting options.

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